Last updated: June 18, 2026
CT Sod (“we,” “us,” or “our”) operates ctsod.com and provides sod delivery, sod preparation, and sod installation services across Connecticut, Massachusetts, New York, New Jersey, and Rhode Island. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
Information You Give Us Directly
When you request a quote, schedule a service, or contact us, we may collect:
- Contact information — your name, phone number, and email address.
- Property information — your service address, lawn dimensions, soil conditions, and any notes you provide about your project.
- Order details — the products and services you request, quantities, and preferred delivery or installation dates.
- Payment information — billing details processed through our secure payment provider. We do not store full credit card numbers on our servers.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect:
- Usage data — pages visited, time spent, referring URLs, and browser type.
- Device information — IP address, operating system, and screen resolution.
- Cookies and similar technologies — small files stored on your device that help us understand how visitors use the site. You can disable cookies in your browser settings, though some site features may not work as intended.
How We Use Your Information
We use the information we collect to:
- Provide and fulfill sod delivery, preparation, and installation services.
- Respond to quote requests and answer questions about your project.
- Schedule service appointments and send confirmations or reminders.
- Process payments and issue receipts.
- Improve our website, services, and customer experience.
- Comply with legal obligations.
We do not use your information for automated decision-making that produces legal or similarly significant effects on you.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
- Service providers — vendors who help us operate our business (e.g., payment processors, scheduling software, email platforms). These providers are contractually required to protect your data and use it only to perform services on our behalf.
- Legal requirements — when disclosure is required by law, court order, or to protect the safety of our customers, employees, or the public.
- Business transfers — if CT Sod is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a materially different privacy policy.
Data Retention
We retain your contact and order information for as long as necessary to deliver our services, resolve disputes, maintain business records, and comply with legal obligations. You may request deletion of your data at any time (see “Your Rights” below), subject to any legal or contractual retention requirements.
Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or alteration. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on where you are located, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time by replying “STOP” to any text message or clicking “unsubscribe” in any email we send.
To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated “Last updated” date. Continued use of our website or services after the update constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Website: ctsod.com/contact-us/
- Phone: (203) 806-4086